How we keep client work safe when things go wrong
Last updated: 23 January 2026
This Business Continuity & Disaster Recovery Policy explains how EEW Design Limited (“EEW Design”, “we”, “us”) prepares for and responds to events that could disrupt our services.
As a creative studio working with corporate and public-sector clients, we know that continuity, confidentiality and deadlines are critical. This policy sets out the measures we use to protect client work, data and systems, and how we recover quickly from incidents affecting our operations.
This policy applies to all EEW Design staff, contractors and anyone handling client information or systems on our behalf.
Our business continuity and disaster recovery objectives are to:
Maintain critical creative and production services wherever reasonably possible.
Protect client data, project files and intellectual property from loss, corruption or unauthorised access.
Minimise downtime and meet agreed deadlines, even during disruptive events.
Provide clear points of contact and communication for clients if an incident occurs.
Continually review and improve our business continuity arrangements as our studio grows.
Business Continuity Lead: The Creative Director (or a delegated senior team member) is responsible for implementing and maintaining this policy, coordinating incident response and keeping clients informed where appropriate.
All team members and contractors: Must follow this policy, use approved tools and storage, and immediately report any incident that may affect service delivery or data security.
Third-party suppliers: Are expected to maintain appropriate continuity and disaster recovery controls for the services they provide to EEW Design.
We regularly review risks that could affect our operations, including:
Local incidents (power cuts, connectivity issues, equipment failure).
Loss, theft or damage of devices used to access client work.
Cyber incidents (malware, unauthorised access attempts, account compromise).
Unavailability of key third-party services (e.g. cloud storage, project management, communications tools).
Staff illness, caring responsibilities or other personal emergencies.
Where risks are identified, we take proportionate steps to reduce likelihood and impact.
To support day-to-day business continuity, we:
Use reputable cloud-based tools for file storage, version control and collaboration, with data hosted in secure data centres.
Maintain encrypted laptops and devices with strong authentication and automatic locking.
Keep key documents, templates and brand assets in shared, access-controlled locations rather than on single devices.
Use secure, independent internet connections and mobile data where possible to provide alternative access if a primary connection fails.
Maintain documentation for key workflows (for example, video editing, motion graphics, print artwork, web builds) so another team member can step in where needed.
To protect client work and operational data, we:
Store active project files in secure cloud environments with built-in redundancy and version history.
Maintain regular automated backups of key storage locations.
Keep backup copies of final deliverables for a reasonable period after project completion, unless a client requests otherwise.
Test our ability to restore files from backup as part of our regular technical checks.
In the event of file loss or corruption, we will restore from the most recent viable backup and notify affected clients where relevant.
If an incident occurs that could affect our ability to deliver work or safeguard client data, we will:
Assess and contain: Identify the nature of the incident, secure systems and prevent further impact.
Prioritise services: Focus first on protecting client data and time-critical deliverables.
Notify clients where appropriate: If an incident is likely to affect deadlines, deliverables or data, we will inform the relevant client contacts as soon as reasonably practical, explain the impact and agree next steps.
Record and review: Log the incident, root cause and actions taken, and use this to improve our business continuity and disaster recovery processes.
Where personal data is involved, we will also follow our Privacy Policy and data breach procedures.
EEW Design operates primarily as a remote-capable studio. If our normal working location is unavailable (for example, due to travel disruption, weather, or building access issues), we will:
Continue working from alternative locations where a secure internet connection is available.
Use cloud-based tools to access project files and communicate with clients and suppliers.
Inform clients if there is any expected material impact on delivery timescales.
Our creative workflows rely on third-party providers (for example, cloud storage, project management, video hosting and web platforms). When selecting and reviewing suppliers, we consider:
Their information security and availability commitments.
Their own business continuity and disaster recovery arrangements (where available).
How quickly we can switch to alternative providers if a service becomes unavailable for an extended period.
Where a third-party outage affects a project, we will communicate promptly with affected clients and set out the options (such as temporary workarounds or revised timelines).
We treat this policy as a living document. At least once a year, or after any significant incident, we:
Review key risks and controls.
Check that backup and recovery processes are functioning as intended.
Update contact details, tools, and procedures to reflect how we actually work.
Make any necessary improvements to strengthen our business continuity posture.
Updates will be reflected on this page and, where relevant, communicated to clients.
We have developed a detailed Supplier Code of Conduct that outlines our expectations regarding anti-slavery and human trafficking. This code is a separate document referenced in this policy and is provided to all suppliers.
If you have any questions about this Business Continuity & Disaster Recovery Policy, or would like more detail on how it applies to a specific project, please contact:
Emile Wendling
Founder and Creative Director, EEW Design Limited
policy@eew-design.com