Social Value and Community Commitment

Practical commitments to responsible local business

1. Introduction

2. Purpose and scope

3. Our approach to social value

  • delivering high-quality and accessible communications;

  • supporting clients with clear, inclusive and usable design;

  • working responsibly with suppliers and freelancers;

  • considering local and small-business suppliers where appropriate;

  • reducing avoidable environmental impact;

  • supporting flexible and inclusive working practices;

  • maintaining fair, respectful and ethical business relationships; and

  • contributing positively to the communities and sectors we serve.

4. Local and small-business impact

5. Skills and responsible creative practice

6. Inclusion and accessibility

7. Environmental contribution

  • remote-first meetings where appropriate;

  • digital proofing by default;

  • reducing unnecessary travel;

  • careful print specification;

  • recommending FSC, recycled or responsibly sourced paper where suitable;

  • considering supplier environmental credentials;

  • reducing waste in production processes; and

  • reviewing environmental practices periodically.

8. Ethical procurement and fair working

  • competence and quality;

  • confidentiality and data handling;

  • fair working practices;

  • environmental credentials;

  • modern slavery and labour risk;

  • sanctions and financial crime considerations where relevant;

  • reliability and value for money; and

  • client-specific requirements.

9. Monitoring and review

  • local or SME supplier use;

  • accessibility measures delivered;

  • digital-first or reduced-travel activity;

  • environmental print choices;

  • supplier checks;

  • community or pro bono support;

  • skills or training activity; and

  • lessons learned.

10. Contract-specific commitments

11. Review and contact