Last updated: 28 April 2026

1. Introduction

EEW Design Limited (“EEW Design”, “we”, “us”) is committed to delivering creative, digital, video and production work to a high professional standard. We aim to provide work that is well planned, accurate, on brief, on brand and suitable for its intended use.

This Quality Policy explains how we manage quality across client projects and how we seek to improve our processes over time.

2. Purpose and scope

This policy applies to all EEW Design services, including:

• graphic and digital design;

• presentation and document design;

• report and financial-document typesetting;

• video editing and motion graphics;

• brand and identity work;

• creative content production;

• print management; and

• project coordination with freelancers, suppliers and production partners.

3. Quality objectives

Our quality objectives are to:

• understand the client’s brief, objectives and constraints;

• agree scope, deliverables, timings and responsibilities clearly;

• maintain consistent creative and technical standards;

• use appropriate review and proofing processes;

• manage client feedback and revisions in writing;

• protect brand integrity and confidentiality;

• deliver work in agreed formats; and

• learn from feedback, errors and project outcomes.

4. Project briefing and scope

Before starting work, we aim to clarify:

• the project objective;

• target audience and intended use;

• deliverables and file formats;

• brand guidelines and technical specifications;

• deadlines and approval stages;

• client-supplied copy, assets and data;

• dependencies, assumptions and exclusions; and

• whether any third-party suppliers are required.

Clear written briefs help reduce errors, misunderstandings and avoidable rework.

5. Creative and technical standards

We aim to apply appropriate professional standards to each project, including:

• use of suitable design, layout and production software;

• attention to typography, hierarchy, spacing, accessibility and brand consistency;

• suitable image resolution and file preparation;

• appropriate export settings for digital, print or video use;

• clear file naming and version control; and

• checking final deliverables against the agreed brief before release.

6. Proofing and client approval

Quality is a shared responsibility. EEW Design will carry out reasonable internal checks before submitting work, but the client is responsible for reviewing and approving proofs, copy, data, figures, names, dates, legal wording and factual content before publication, print or release.

Clients should provide corrections and approvals in writing. Approval of a proof or final version means the client accepts responsibility for any errors not identified during the approval process, subject to any separate written agreement.

7. Revisions and change control

We manage revisions by:

• asking for feedback in writing where possible;

• distinguishing corrections from changes in scope;

• confirming material changes to timings, cost or deliverables where needed;

• maintaining version control; and

• charging for additional work where revisions exceed the agreed scope.

8. Suppliers and production partners

Where we use freelancers, printers, developers, videographers, translators or other suppliers, we aim to work with competent partners who can meet the required quality, confidentiality and delivery standards.

Where a third-party supplier is used at the client’s instruction, or where the client contracts directly with that supplier, EEW Design is not responsible for that supplier’s acts, omissions or failures unless expressly agreed in writing.

9. Errors, complaints and corrective action

If a quality issue is identified, we will assess it promptly and proportionately. Depending on the issue, we may:

• correct the work where it is within our responsibility;

• explain whether the issue resulted from client-supplied content, late changes or third-party factors;

• agree a practical remedy or workaround;

• update our process to reduce the risk of recurrence; or

• review whether additional checks are needed on future projects.

10. Continuous improvement

We review feedback and project outcomes to improve our service. This may include improvements to:

• briefing templates;

• proofing and approval workflows;

• production checklists;

• supplier selection;

• file-management practices;

• accessibility and inclusive-design processes; and

• client communication.

11. Review and contact

This policy is reviewed periodically to ensure it remains appropriate for our services, clients and working practices.

Questions about this policy can be directed to:
‍
Emile Wendling
Director, EEW Design Limited
‍policy@eew-design.com