Accessibility Policy

Inclusive, accessible and usable creative communication

1. Introduction

2. Purpose and scope

3. Our approach

  • discussing accessibility requirements during briefing;

  • identifying relevant output formats and user needs;

  • designing with clarity, structure and legibility in mind;

  • using accessible layout, hierarchy and spacing where appropriate;

  • considering colour contrast and readability;

  • supporting clear language and logical information flow;

  • checking document structure, reading order and navigation where applicable; and

  • recommending specialist accessibility testing or remediation where a project requires formal compliance assurance.

4. Standards and guidance

5. Documents and PDFs

  • clear document structure and heading hierarchy;

  • logical reading order;

  • meaningful document titles;

  • bookmarks and navigation where appropriate;

  • alt text for meaningful images, charts and diagrams;

  • table structure suitable for the intended format;

  • colour contrast checks;

  • accessible hyperlinks;

  • tagged PDFs where required; and

  • checking using available accessibility tools.

6. Presentations and templates

  • clear slide structure and reading order;

  • accessible template layouts;

  • readable type sizes and contrast;

  • meaningful slide titles;

  • alt text for non-decorative images and graphics;

  • captions or transcripts for embedded audio or video where provided or agreed;

  • accessible chart and table treatment where practicable; and

  • guidance to clients on maintaining accessibility when editing templates.

7. Video, audio and motion content

  • captions or subtitle files;

  • SRT or VTT file preparation;

  • transcript support;

  • avoiding inaccessible flashing or rapid-strobe effects;

  • considering text size, contrast and pace;

  • ensuring important information is not conveyed by colour alone; and

  • recommending audio description or specialist support where needed.

8. Web, email and digital content

  • semantic structure where we control the build;

  • accessible headings and link text;

  • suitable colour contrast;

  • keyboard and focus considerations where applicable;

  • alt text for meaningful imagery;

  • responsive layout considerations;

  • avoiding text embedded in images where inappropriate; and

  • recommending specialist development or testing where formal compliance is required.

9. Client responsibilities

  • identifying any legal, regulatory, brand or public-sector accessibility requirements;

  • providing accurate source content and alt text guidance where subject-matter knowledge is required;

  • reviewing and approving accessibility-related content;

  • maintaining accessibility where they edit or repurpose deliverables after handover;

  • commissioning specialist accessibility audits where formal assurance is required; and

  • confirming whether accessibility compliance is a required deliverable.

10. Limitations

11. Continuous improvement

12. Contact